Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808261 South Ayrshire Council refuse collections & bins Some upheld, recommendations June 2020
201808264 Inverclyde Health and Social Care Partnership continuing care Upheld, recommendations June 2020
201808272 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808321 Glasgow City Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Upheld, recommendations June 2020
201808371 Borders NHS Board admission / discharge / transfer procedures Upheld, recommendations June 2020
201808444 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Upheld, no recommendations June 2020
201808490 South Lanarkshire Council primary school Not upheld, no recommendations June 2020
201808498 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808639 Clear Business Water incorrect billing Not upheld, no recommendations June 2020
201808647 University of the West of Scotland academic appeal / exam results / degree classification Not upheld, no recommendations June 2020