Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900702 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201900771 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201900773 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations June 2020
201900778 Fife Health and Social Care Partnership policy / administration Upheld, recommendations June 2020
201900780 Scottish Prison Service non-legal correspondence Some upheld, recommendations June 2020
201900883 North Lanarkshire Council policy / administration Not upheld, no recommendations June 2020
201901240 Clackmannanshire and Stirling Health and Social Care Partnership continuing care Not upheld, no recommendations June 2020
201901296 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201901820 Edinburgh Napier University academic appeal / exam results / degree classification Not upheld, no recommendations June 2020
201902610 East Lothian Council primary school Some upheld, recommendations June 2020