Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201804856 Argyll and Bute Health and Social Care Partnership appliances / equipment / premises Some upheld, no recommendations March 2020
201804932 Renfrewshire Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020
201804948 East Dunbartonshire Council repairs and maintenance Some upheld, recommendations March 2020
201805018 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805023 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201805107 A Dental Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805373 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201805569 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201805705 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805719 Scottish Prison Service complaints handling Upheld, recommendations March 2020