Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902783 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2020
201903195 North Lanarkshire Council child services and family support Not upheld, no recommendations June 2020
201903361 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2020
201903798 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201904096 A Medical Practice in the Greater Glasgow and Clyde NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations June 2020
201904131 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201904371 Fife NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2020
201904902 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201905688 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2020
201708630 The Highland Council primary school Some upheld, recommendations March 2020