Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805751 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2020
201805833 North Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2020
201805856 A Medical Practice in the Lothian NHS Board area policy / administration Not upheld, no recommendations March 2020
201805983 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201806224 Heriot-Watt University policy / administration Upheld, recommendations March 2020
201806236 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806328 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806337 Scottish Prison Service visits Not upheld, no recommendations March 2020
201806513 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201806670 The Water Industry Commission for Scotland complaints handling Upheld, recommendations March 2020