Tuesday 20 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201804932

  • Case ref:
    201804932
  • Date:
    March 2020
  • Body:
    Renfrewshire Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    care in the community

Summary

Mr C complained that the partnership failed to take reasonable action regarding the installation of a ramp at his home, failed to provide him with reasonable support and failed to appoint him with a reasonable Self-Directed Support (SDS) budget to cover his needs.

We took independent advice from an occupational therapist and a social worker. We found that the partnership acted reasonably regarding the installation of the ramp at Mr C's home and that there was a reasonable level of communication with him about the installation of the ramp and the necessary planning approval required. We also considered that the partnership provided Mr C with reasonable support and the SDS budgets awarded to Mr C were reasonable.

We did not uphold Mr C's complaints.

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Updated: March 18, 2020