Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808698 Midlothian Council council tax Not upheld, recommendations June 2020
201808763 Scottish Prison Service behaviour related programmes (including access to) Not duly made or withdrawn, no recommendations June 2020
201808795 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201809025 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201809026 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201809137 North Lanarkshire Health and Social Care Partnership care in the community Some upheld, recommendations June 2020
201809148 Inverclyde Health and Social Care Partnership care in the community Some upheld, recommendations June 2020
201809208 Lothian NHS Board - Acute Division nurses / nursing care Upheld, recommendations June 2020
201809210 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809351 Dumfries and Galloway NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations June 2020