Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810594 Clear Business Water incorrect billing Upheld, recommendations June 2020
201810995 Scottish Borders Council policy / administration Not upheld, no recommendations June 2020
201811025 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201811033 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations June 2020
201900072 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201900179 South Ayrshire Council child services and family support Some upheld, recommendations June 2020
201900588 Bridgewater Housing Association Ltd aids and adaptations Not upheld, no recommendations June 2020
201900600 Argyll and Bute Health and Social Care Partnership care in the community Upheld, recommendations June 2020
201900624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201900641 West Lothian Council complaints handling Not upheld, no recommendations June 2020