Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201809380

  • Case ref:
    201809380
  • Date:
    June 2020
  • Body:
    Forth Valley NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

C complained that the board had unreasonably stopped their medication in prison. We took advice on the complaint from a medical adviser. The medication had been stopped after a check had been carried out and it had been found that some of C's medication was missing. We found that it had been reasonable to stop the medication and that the care provided to C had been reasonable. Medical staff had acknowledged C's mental health conditions and had directed them to engage with the mental health team. We did not uphold the complaint.

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Updated: June 17, 2020