Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803620 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201803709 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | June 2020 |
| 201803809 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201803891 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201803965 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 |
| 201804029 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | June 2020 |
| 201804811 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201804862 | University of Strathclyde | teaching and supervision | Not upheld, no recommendations | June 2020 |
| 201805028 | North Lanarkshire Council | control of pollution | Some upheld, recommendations | June 2020 |
| 201805164 | Borders NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2020 |