Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903686 Renfrewshire Council repairs and maintenance Some upheld, recommendations July 2020
201903851 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations July 2020
201903909 Aberdeenshire Council child services and family support Upheld, recommendations July 2020
201904254 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201904336 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201904820 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201905268 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201905840 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201906036 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201906299 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020