Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201804862

  • Case ref:
    201804862
  • Date:
    June 2020
  • Body:
    University of Strathclyde
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    teaching and supervision

Summary

Mr C complained that the university had failed to take reasonable action to inform students of class cancellations and failed to provide adequate alternative provision for the teaching that was not delivered due to industrial action. We found that the university had provided information about class cancellations as early as it could using the agreed internal messaging system for students. We found that the question of whether the proposed alternative provision was adequate to meet the needs of students was a question of academic judgement and was not something SPSO could investigate. Mr C had not raised the practical difficulties of attendance with the university, however, the university had made reasonable provision for the teaching that had not been provided due to industrial action. We did not uphold the complaint.

Related reading

Updated: June 17, 2020