Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508281 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2017
201508318 Fife NHS Board continuing care Upheld, recommendations February 2017
201508323 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2017
201508336 Scottish Prison Service progression Upheld, recommendations February 2017
201508508 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508510 East Lothian Council applications, allocations, transfers & exchanges Some upheld, recommendations February 2017
201508523 The City of Edinburgh Council public health & civic government acts - nuisances/problems in/around buildings Some upheld, recommendations February 2017
201508528 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2017
201508572 University of Aberdeen academic appeal/exam results/degree classification Some upheld, recommendations February 2017
201508578 A Medical Practice in the Highland NHS Board are clinical treatment / diagnosis Some upheld, recommendations February 2017