Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507707 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | February 2017 |
| 201507733 | Renfrewshire Council | improvements and renovation | Not upheld, no recommendations | February 2017 |
| 201507795 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201507799 | University of the West of Scotland | admissions | Upheld, recommendations | February 2017 |
| 201507810 | East Renfrewshire Council | communication, staff attitude and confidentiality | Upheld, recommendations | February 2017 |
| 201507864 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201507903 | Scottish Borders Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2017 |
| 201507907 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201507929 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | February 2017 |
| 201507949 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |