Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201604928

  • Case ref:
    201604928
  • Date:
    March 2017
  • Body:
    Fife NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained that there was an unreasonable delay in diagnosing his skull fracture, that there was a further delay in his being informed of the diagnosis and that there was an unreasonable delay in his being referred to an appropriate specialist.

Mr C declined to provide consent for his medical records to be accessed and his case was therefore discontinued.

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Updated: March 13, 2018