Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508612 | Home Scotland | repairs and maintenance | Upheld, recommendations | February 2017 |
| 201508626 | Scottish Water | local impact | Upheld, recommendations | February 2017 |
| 201508629 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2017 |
| 201508664 | Forth Valley NHS Board | nurses / nursing care | Not duly made or withdrawn, no recommendations | February 2017 |
| 201508757 | Key Housing Association Ltd | neighbour disputes and anti-social behaviour | Some upheld, recommendations | February 2017 |
| 201508773 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2017 |
| 201508823 | Western Isles NHS Board | nurses / nursing care | Upheld, recommendations | February 2017 |
| 201508842 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201508867 | Hillhead Housing Association 2000 | repairs and maintenance | Not upheld, no recommendations | February 2017 |
| 201508899 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | February 2017 |