Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508904 | East Dunbartonshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2017 |
| 201600051 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | February 2017 |
| 201600096 | East Dunbartonshire Council | handling of application (complaints by opponents) | Some upheld, no recommendations | February 2017 |
| 201600450 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Not upheld, no recommendations | February 2017 |
| 201600544 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201601102 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2017 |
| 201601173 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201601246 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | February 2017 |
| 201601281 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201601670 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | February 2017 |