Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601729 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | February 2017 |
| 201601878 | East Dunbartonshire Council | communication, staff attitude and confidentiality | Some upheld, recommendations | February 2017 |
| 201602123 | Aberdeenshire Council | policy/administration | Upheld, recommendations | February 2017 |
| 201602131 | East Dunbartonshire Council | communication, staff attitude and confidentiality | Not upheld, no recommendations | February 2017 |
| 201602512 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201602606 | Bridgewater Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | February 2017 |
| 201602674 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201602749 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | February 2017 |
| 201602927 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201602984 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2017 |