Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201603323 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2017
201603468 A Medical Practice in the Grampian NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations February 2017
201603804 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2017
201603935 Scottish Prison Service complaints handling Upheld, recommendations February 2017
201604101 Aberdeenshire Council communication, staff attitude, dignity and confidentiality Upheld, recommendations February 2017
201604266 Aberdeenshire Council homeless person issues Not upheld, no recommendations February 2017
201604419 A Medical Practice in the Western Isles NHS Board area clinical treatment / diagnosis Some upheld, recommendations February 2017
201507440 Greater Glasgow and Clyde NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations January 2017
201507446 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201507471 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2017