Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508001 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508064 The City of Edinburgh Council statutory notices Not upheld, no recommendations February 2017
201508133 Greater Glasgow and Clyde NHS Board - Acute Services Division appliances / equipment / premises Upheld, recommendations February 2017
201508140 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2017
201508152 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508161 Glasgow City Council building standards Not upheld, no recommendations February 2017
201508173 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations February 2017
201508176 Edinburgh College special needs - assessment and provision Upheld, recommendations February 2017
201508247 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2017
201508249 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017