Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Statistics 2025-26

Infographic summarising public service complaint annual statistics; key figures are explained in the text below

Key figures

  • 6,588 complaints received
    • 31% were about health
    • 33% were about local government
  • 6,075 complaints closed
  • 2,132 closed at preliminary investigation
  • 163 cases closed at investigation
    • 81% were fully or partially upheld

Annual complaints statistics can be downloaded from the files below. For further information about the descriptions we use in our statistics, please see our explanation of terms. 

2025-26 Complaints statistics

Updated: May 21, 2026