Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Statistics 2024-25


Key figures

  • 5,021 complaints received
    • 32.1% were about health
    • 31.6% were about local government
  • 5,208 complaints closed
  • 11% of complaints were premature
  • 176 cases closed at investigation
    • 86% were fully or partially upheld

Annual complaints statistics can be downloaded from the files below. For further information about the descriptions we use in our statistics, please see our explanation of terms. 

2024-25 Complaints statistics

Updated: May 22, 2025