Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

SPSO Conference

Staff at SPSO Conference 2025

 

Our SPSO Conference is aimed at staff and representatives involved in complaint handling for public sector organisations in Scotland. We are already busy planning our next conference for 2027, and we will be building in the valuable feedback we received from delegates at our most recent conference at the EICC in 2025 to help shape our agenda. While we work towards an even better experience for 2027, you can visit our 2025 conference page to see previous content, speakers and the full agenda.

If you have any questions, get in touch at ise-training@spso.gov.scot

Updated: March 24, 2026