Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

SPSO Complaints Improvement Conference 2020

SPSO Complaints Improvement Conference 2020

Thank you to everybody who participated in the Scottish Public Services Ombudsman (SPSO) complaints improvement conference on 25 February 2020. Please find below the resources and materials from the event. 

Presentations

Model Complaints Handling Procedure

'Overview of the Model Complaints Handling Procedures progress to date and revisions' by John Stevenson and Bronwen Fellows of SPSO (PDF, 518KB)

Theme 1: Resolution

Theme 2: Making complaints work for everyone

Theme 3: Challenging behaviour

Questions & Answers

Handouts

Past conferences

Find out more about our past conferences below:

Updated: March 17, 2021