Overview
The complainant (Ms C) raised a number of concerns about the care and treatment she received from Greater Glasgow and Clyde NHS Board (the Board) following treatment on 7 and 9 September 2008 for a medical termination of pregnancy (MTOP). Ms C also complained that she had received contradictory information regarding bleeding and that her complaint response from the Board contained inaccurate information.
Specific complaints and conclusions
The complaints which have been investigated are that the Board did not provide:
- (a) adequate care and treatment to Ms C after a MTOP (upheld);
- (b) clear written guidance to Ms C about the expected duration of bleeding after the MTOP (upheld); and
- (c) accurate information to Ms C in their complaint responses (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) apologise to Ms C for the inadequate care and treatment provided to her after the MTOP;
- (ii) devise a protocol for the management of retained products of conception following a MTOP; and
- (iii) apologise to Ms C for failing to provide her with accurate information in their complaint responses.
The Board have accepted the recommendations and will act on them accordingly.