Overview
The complainant (Mrs C), who is an advice worker, raised a number of concerns on behalf of her client (Ms A) about the treatment which she received following an admission to Dr Gray's Hospital (the Hospital) during the period 12 July 2008 to 14 July 2008. Ms A was readmitted to the Hospital on 16 July 2008 where it was found that she was suffering from cerebral lymphoma.
Specific complaint and conclusion
The complaint which has been investigated is that the treatment which Ms A received at the Hospital from 12 July 2008 to 14 July 2008 was inadequate (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) remind staff of the importance of good record-keeping;
- (ii) share this report with the staff concerned, in order that they can reflect on their actions; and
- (iii) apologise to Ms A for the failings which have been identified in this report.
The Board have accepted the recommendations and will act on them accordingly.