Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200903057

  • Report no:
    200903057
  • Date:
    July 2010
  • Body:
    A Medical Practice, Highland NHS Board
  • Sector:
    Health

Overview
The complainant (Ms C), on behalf of her sister (Ms A), raised a number of concerns about the treatment which Ms A's late partner (Mr B) received from his general medical practice (the Practice) from 22 January 2009 to 26 January 2009. Mr B was admitted to hospital on 26 January 2009 with respiratory problems and multi-organ failure and died on 11 February 2009.

Specific complaint and conclusion
The complaint which has been investigated is that the Practice did not do enough to investigate the symptoms displayed by Mr B and failed to diagnose severe sepsis which had developed as a result of community acquired pneumonia (not upheld).

Redress and recommendations
The Ombudsman has no recommendations to make.

Updated: December 11, 2018