Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200700596

  • Report no:
    200700596
  • Date:
    February 2010
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview
Ms C complained that in 2007 the respite care that was offered by The City of Edinburgh Council (the Council) for her teenage daughter (Miss A), who has complex special needs, did not meet her daughter's assessed needs.

Specific complaint and conclusion
The complaint which has been investigated is that, in 2007, the respite care offered by the Council did not reasonably meet the assessed needs of Miss A (not upheld).

Redress and recommendation
The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018