Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200905049

  • Report no:
    200905049
  • Date:
    December 2010
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government

Overview
The complainant, a firm of solicitors (Firm C), complained on behalf of their clients about how its complaint had been dealt with at a Social Work Complaints Review Committee (CRC) held by South Lanarkshire Council (the Council).

Specific complaint and conclusion
The complaint which has been investigated is that the CRC who considered the complaint did not properly explain their decision by reference to the merits of the case (upheld).

Redress and recommendation
The Ombudsman recommends that the Council:

  • (i) consults with the Chair and other members of the CRC with a view to the CRC producing an adequate and reasoned explanation for their decision based on the merits of Firm C's case.

Related reading

Updated: December 11, 2018