Overview
The complainant (Mrs C) raised a number of concerns about the services relating to travel provided to her daughter by her GP practice (the Practice).
Specific complaint and conclusion
The complaint which has been investigated is that the Practice failed to provide services relating to travel in accordance with the relevant regulations from February 2008 to date (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) ceases immediately its policy for charging for all travel advice;
- (ii) as far as possible, refunds patients it has charged wrongly; and
- (iii) amends its policy in light of the regulations.
The Practice have accepted the recommendations and will act on them accordingly.