The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
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Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant (Miss C) complained about her general practitioner practice (the Practice), saying that they had removed her, her mother (Mrs C) and her father (Mr C) from their list of patients.
Specific complaint and conclusion
The complaint which has been investigated is that the Practice wrongly removed Miss C, Mrs C and Mr C from their patient list (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018