Overview
The Ombudsman received a complaint from an advice worker (Mrs C) on behalf of a member of the public (Mrs A). Mrs A's daughter, Child A, had a narrowing of the main artery from her heart which needed surgical repair. Mrs A complained that the surgery had left Child A paralysed. She also complained about what she considered was poor communication from Greater Glasgow and Clyde NHS Board.
Specific complaints and conclusions
The complaints which have been investigated are that there was:
- (a) alleged clinical failure during surgery to repair a coarctation of the aorta (not upheld); and
- (b) poor communication from the Board both before and after surgery (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.