Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200502776

  • Report no:
    200502776
  • Date:
    September 2008
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised concerns regarding enforcement action which was taken against him by Renfrewshire Council (the Council).  This action related to the unauthorised retail use of his premises on an Industrial Estate within the Council’s area (the Estate).  Mr C did not believe this action to be consistent with the treatment of other businesses carrying out similar retail activity on the Estate.

Specific complaint and conclusion

The complaint which has been investigated is that, in taking enforcement action against Mr C, the Council treated him unfairly when compared with their treatment of other businesses on the Estate (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018