Overview
The complainant (Mrs C) raised a number of concerns about the treatment she received at Wishaw General Hospital after she was diagnosed with cancer in 2006.
Specific complaint and conclusion
The complaint which has been investigated is that a consultant inappropriately told Mrs C that, '[T]here is no doubt at all that all the cancer has been removed and currently you are cured', in a letter dated 16 March 2006. Mrs C subsequently had a recurrence of the cancer (upheld).
Redress and recommendations
The Ombudsman recommends that Lanarkshire NHS Board (the Board) apologise to Mrs C for inappropriately telling her that, '[T]here is no doubt at all that all the cancer has been removed and currently you are cured'.
The Board have accepted the recommendation and will act on it accordingly.