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Investigation Report 200600902

  • Report no:
    200600902
  • Date:
    May 2008
  • Body:
    A Medical Practice, Lothian NHS Board
  • Sector:
    Health

Overview

The complainant (Mr C) complained about the treatment he received from his General Practitioner (GP) when he received a house call on 21 January 2005.  He complained that the GP took too long to arrive to visit him, and failed to examine him.  He also complained that the GP delayed referral to the ambulance service to have him transferred to hospital for admission.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the GP took three hours to respond to a request for a house call (not upheld);
  • (b) the GP did not carry out a physical examination of Mr C (not upheld); and
  • (c) Mr C understood the ambulance was going to be arranged as an urgent case (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018