The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
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Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant (Mrs C) was concerned that she had not been offered appropriate treatment when she was seen by a doctor (Doctor 1) during an out-patient appointment at the Western General Hospital.
Specific complaint and conclusion
The complaint which has been investigated is that Doctor 1 failed to provide Mrs C with appropriate treatment (not upheld).
Redress and recommendation
The Ombudsman has no recommendations to make.
Updated: December 11, 2018