The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant (Mr C) complained about the way Dumfries and Galloway Council (the Council) responded to concerns a group of parents had raised about the running of a secondary school (the School).
Specific complaint and conclusion
The complaint which has been investigated is that the Council did not adequately investigate complaints brought by 30 parents about the School (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018