Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200502399

  • Report no:
    200502399
  • Date:
    March 2008
  • Body:
    South Ayrshire Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised a number of concerns about the way South Ayrshire Council (the Council) tried to extinguish the equestrian rights of way over a pathway where such rights existed and where the landowner had placed barriers to prevent horses from using the pathway.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

  • (a) failed to maintain the right of way as per their responsibilities under the Countryside (Scotland) Act 1967 (upheld);
  • (b) delayed in seeking an Extinguishment Order in respect of the right of way (upheld); and
  • (c) failed to pass the matter to the Scottish Executive for determination within a reasonable timescale (upheld).

Redress and recommendations

The Ombudsman recommends that the Council:

  • (i) take prompt action to ensure that it complies with its statutory obligations under the Countryside (Scotland) Act 1967 in relation to the pathway; and
  • (ii) introduce a robust procedure to ensure that it administers its responsibilities under the Countryside (Scotland ) Act 1967 and the Land Reform (Scotland) Act 2003 within acceptable timescales.

The Council have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018