Overview
The complainant, Mr C, raised a number of issues concerning Perth and Kinross Council (the Council)'s support for his daughter (Ms C) attending school.
Specific complaints and conclusions
The complaints which have been investigated are that the Council failed to:
- (a) develop and implement an adequate strategy to support his daughter in school (not upheld);
- (b) substantiate their position that his daughter had made significant progress and that a high level of resources and support had been given to her (not upheld);
- (c) independently assess his complaints (not upheld); and
- (d) respond to his queries in a timely manner or provide an explanation for the delay (upheld).
Redress and recommendations
The Ombudsman recommends that the Council advise her when their new complaints handling system is fully implemented
The Council have accepted the recommendation and will act on it accordingly.