Overview
The complainant (Ms C) raised a number of concerns regarding her medical care and treatment during investigations of painful sensations in her throat. Ms C specifically complained about the length of time it had taken for her to be referred for an endoscopy; the actions of the gastroenterology department when she attended for pH studies and oesophageal motility studies and the length of time it had taken for a Consultant (the Consultant) to notify her of the results of a Fine Needle Aspiration Cytology (FNAC) examination.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) there was an unreasonable delay in referring Ms C for an endoscopy (not upheld);
- (b) the gastroenterology department unreasonably continued with a procedure despite the changes that had occurred in Ms C's condition since the referral had been made (not upheld); and
- (c) the Consultant unreasonably delayed notifying Ms C of the results of a FNAC examination (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.