Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200601455

  • Report no:
    200601455
  • Date:
    June 2008
  • Body:
    The Scottish Commission for the Regulation of Care
  • Sector:
    Scottish Government and Devolved Administration

Overview

Mrs C complained to The Scottish Commission for the Regulation of Care (the Care Commission) about child care services she had received during her daughter's stay at a nursery (the Nursery).  The Care Commission carried out an investigation and a follow-up inspection programme, as a result of her complaint, which Mrs C has considered was inadequate.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the Care Commission failed to ensure that a recommendation and requirements from the investigation and inspection reports were implemented by the Nursery (not upheld); and
  • (b) the Care Commission failed to address the issues raised by Mrs C in her letter of 13 August 2006 (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018