Overview
The complainant (Mr C) raised concerns on behalf of one of his constituents (Mrs A) about issues relating to a mistake made by the Council in allocating a place for her eldest child at a primary school which was outwith the catchment area.
Specific complaint and conclusion
The complaint which has been investigated is that the Council unfairly withdrew Mrs A's son's right to free transport on his transfer to secondary school (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) formally apologise to Mrs A for the errors which have occurred in this case; and
- (ii) put in place arrangements to provide Mrs A's son with free transport to and from school, during his secondary education, for such time as he remains at his current school.
The Council have accepted the recommendations and will act on them accordingly.