Monday 19 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Investigation Report 200600025

Overview

The complainant (Mr C) raised a number of concerns regarding the handling of a planning application by South Lanarkshire Council (the Council).

Specific complaints and conclusions

The complaints which have been investigated are that:

(a) the letter of 11 July 2005 resulted in unnecessary delay affecting the progression of the application (not upheld);
(b) the terms of the letter dated 11 July 2005 which was issued to Mr C's client were inaccurate (upheld);
(c) the Council failed to register the application which resulted in an unnecessary two-month delay (not upheld); and
(d) the Council failed to issue a letter requesting an extension for dealing with the application as required by statute (not upheld).

Redress and recommendations

The Ombudsman recommends that the Council apologise to Mr C for issuing an inaccurate and misleading letter.

The Council have accepted the recommendations and will act on it accordingly.