Overview
The complainant, Mrs C, complained on behalf of her husband, Mr C, about the nursing care he received while he was a patient in Raigmore Hospital.
Specific complaint and conclusion
The complaint which has been investigated is that while Mr C was in Raigmore Hospital he failed to receive appropriate nursing care in that proper hygiene (in relation to his skin) was not given and sustained (upheld).
Redress and recommendations
The Ombudsman recommends that the Board write to Mr and Mrs C apologising for the condition of Mr C's skin on his discharge from hospital. Further, she suggests that where the risk of skin ulcers has been identified, as in Mr C's case, an appropriate care plan be formulated and followed. Thereafter, on discharge, a record be made in the notes confirming whether or not the situation has been resolved.
The Board have accepted the recommendations and will act on them accordingly.