Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Investigation Report 200501601

  • Report no:
    200501601
  • Date:
    January 2008
  • Body:
    The State Hospitals Board for Scotland
  • Sector:
    Health

Overview

The complainant (Mr C)'s advocacy worker raised a complaint on his behalf against the State Hospitals Board for Scotland (the Board) about the way they had investigated Mr C's complaint about the conduct of a student nurse.

Specific complaint and conclusion

The complaint which has been investigated is that the Board inadequately responded to Mr C's complaint about the conduct of a student nurse (upheld).

Redress and recommendations

The Ombudsman recommends that the Board remind staff that they should ensure that all aspects of a complaint are addressed when providing the response.

The Board have accepted the recommendations and will act on them accordingly.

Related reading

Updated: December 11, 2018