The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
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For an all service update: Service update | SPSO
Overview
The complainant (Mr C) raised concerns that Fife Council (the Council) inappropriately pursued him for a support charge in connection with his sheltered housing.
Specific complaint and conclusion
The complaint which has been investigated is that the Council inappropriately pursued Mr C for a support charge in connection with his sheltered housing (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018