Overview
The complainant (Mr C) complained that Stow College (the College) failed to record his daughter (Ms A)'s attendance at classes correctly and that as a result she was not paid a bursary.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Ms A's attendance at the College was not correctly recorded (no finding); and
- (b) a bursary award was not paid to Ms A (no finding).
Redress and recommendation
The Ombudsman recommends that the College consider using this case as a starting point to review their procedures for confirming and recording student attendance and enrolment, and on how they communicate with students where there is doubt about their attendance or enrolment status.
The College have accepted the recommendation and, also in line with College practice, have initiated a review.