Overview
The complainant, Mr C, complained when Stirling Council (the Council) changed the method and frequency of his refuse collection service.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) acted inappropriately by changing the waste collection service (not upheld); and
- (b) used an arbitrary figure for the number of people required before a household could apply for a larger bin (not upheld).
Redress and recommendations
The Ombudsman recommends that, as part of their review of the service, the Council should consider how five person households are coping with the arrangements.
The Council have accepted the recommendation and will act on it accordingly.