Overview
The complainants (Mr and Mrs C) submitted objections to a proposed development which was to be erected near their home. The objections were submitted to Dumfries and Galloway Council (the Council) within the required time frame, however, the objections were not considered when the application was reviewed.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) failed to consider objections when granting approval for a planning application (not upheld); and
- (b) failed to handle the complaint in line with the complaints procedure (not upheld).
Redress and recommendation
The Ombudsman recommends that the Council repeat their initial offer of meeting reasonable legal expenses incurred by Mr and Mrs C as suggested in earlier correspondence.
The Council have accepted the recommendation and will act on it accordingly.