Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200501923

  • Report no:
    200501923
  • Date:
    August 2008
  • Body:
    Stirling Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) claimed that Stirling Council (the Council) did not take account of the views of local residents when dealing with planning applications for a Public Private Partnership (PPP) project to build a new school and new housing on land near to his home.  Mr C was also of the view that that the Council did not deal with the planning applications impartially.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

  • (a) failed to take account of the views expressed by local residents in relation to the development of a new school and housing (partially upheld); and
  • (b) failed to apply appropriate 'standards in public life' measures when following the planning process (not upheld).

Redress and recommendation

The Ombudsman recommends that the Council ensure that the presentation of the volume and format of objections to development proposals and planning applications, in particular on a similar scale to those dealt with in this report, is clear in reports to Council Committees, and that such reports take care to draw a clear distinction between individual correspondence, and objections from individuals which may come collated in petition form.

The Council have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018